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Customer Support Agent

Customer Support Agent - Smart Jobs

Tasks:
  • Inbound customer service tasks with upselling activities
  • Answering incoming phone calls in Czech, or Romanian, or Hungarian in a timely matter
Agent Requirements:
  • Native or fluent Czech, or Romanian, or Hungarian language knowledge
  • Excellent oral and written communication skills
  • Good sales and negotiation skills
  • Proficiency in Microsoft Office Suite and Online applications
  • Great analytical and problem solving skills
  • Able to work either in full time or in part time, minimum 20-25 hours per week, students are also more than welcome –between 8AM-9PM CEST (Monday-Sunday)
  • English language knowledge is a preference
Job responsibilities:
  • Being on time and available for given shifts
  • Informing employer of any illness or any obstacle that prevents you from working as soon asap
  • Giving three weeks’ notice in advance about Holiday requests or residing project, to Employer
  • Giving immediate feedback in any difficulties or issues with the used programs
  • Participation on all required training
  • Substitution of other agents if needed
  • Help with any additional administrative tasks on campaign
  • Learn and follow instructions, use standard operating procedures and call scripts, FAQs as provided by management. Ensure the Service Desk meets all SLA compliance requirements to the business by exercising an ownership mentality toward customer needs, showing respect and consideration to all team members and contributing improvements where possible
Project Training:
  • As soon as possible

If you are interested in this role, please apply with your English CV:

Smart Jobs Kft.

karrier@smart-jobs.hu

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